Privacy Policy

1 Introduction

This Privacy Policy describes how jpliga ("we", "us", "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you", "your") who access or use the jpliga platform, accessible at https://jpliga.cam. This policy applies to all users of the platform, including visitors who browse without creating an account and registered players who deposit funds and participate in gaming activities.

By accessing the jpliga platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you must immediately cease using the platform.

jpliga operates as an online sports betting and casino platform serving Indonesian players from Jakarta, Surabaya, Medan, Bandung, and across the archipelago. We offer a wide range of betting markets including football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), live casino games (Evolution Gaming, Pragmatic Play), slot games, togel (Indonesia's traditional numbers lottery), and sabung ayam (online cockfighting). Our payment infrastructure supports Indonesian Rupiah (IDR / Rp) transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, and e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.

2 Data Controller

For the purposes of applicable data protection laws, jpliga is the data controller responsible for your personal information. This means that jpliga determines the purposes and means of processing your personal data as described in this Privacy Policy.

If you have any questions, concerns, or requests regarding how we handle your personal data, you may contact us using the details provided in the "Contact Us" section at the end of this policy.

3 Data We Collect

jpliga collects several categories of personal information depending on how you interact with our platform. The specific data we collect includes:

4 How We Collect Data

jpliga collects your personal data through the following methods:

• Direct Provision: When you voluntarily provide information by creating an account, filling out forms, uploading KYC documents, initiating a deposit or withdrawal, contacting customer support, or subscribing to promotional emails.
• Automated Collection: Through cookies, web beacons, and similar technologies that automatically record technical data about your device, browser, and usage patterns when you visit the jpliga website or mobile interface.
• Third-Party Sources: From payment processors (banks, e-wallet providers) who confirm the success or failure of deposit and withdrawal transactions; from KYC verification service providers who validate identity documents; and from game software providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft) who report gameplay outcomes and session data.
• Public Sources: In limited cases, we may collect information from publicly available databases or social media profiles to verify identity or detect fraud, particularly where there is suspicion of account abuse or prohibited conduct.

5 Purpose of Data Use

jpliga uses your personal data for the following specific purposes:

• Account Creation and Management: To register and maintain your account, authenticate your identity, and enable you to access platform features.
• Transaction Processing: To process deposits, withdrawals, bets, and game wagers; to credit winnings to your account balance; and to maintain accurate financial records.
• KYC and Compliance: To verify your identity, age (21+ restriction), and payment method ownership in accordance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Customer Support: To respond to your inquiries, resolve disputes, troubleshoot technical issues, and provide 24/7 Indonesian-speaking assistance via live chat, email, or phone.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, account abuse, collusion, bonus exploitation, underage gambling, and other violations of our Terms & Conditions.
• Platform Improvement: To analyze aggregated and anonymized usage data, identify popular games and betting markets, optimize website performance, and develop new features tailored to Indonesian players.
• Marketing and Promotions: To send you promotional offers, bonus notifications, newsletters, and announcements about special events (Idul Fitri bonuses, BRI Liga 1 season promotions, etc.) — only if you have explicitly opted in to receive such communications.
• Legal Obligations: To comply with applicable laws, regulations, court orders, or government requests; to enforce our Terms & Conditions; and to protect the legal rights of jpliga, our users, or third parties.
• Responsible Gaming: To monitor your gambling activity for signs of problematic behavior, enforce deposit limits and session time limits you have set, and facilitate self-exclusion requests as detailed on our Responsible Gaming page.

6 Legal Basis for Processing

Under applicable data protection laws, jpliga must have a valid legal basis for processing your personal data. We rely on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jpliga (our Terms & Conditions), including account creation, transaction processing, and delivery of gaming services.
• Legal Obligation: Processing is necessary for jpliga to comply with legal obligations, including KYC and AML regulations, age verification requirements, tax reporting, and responses to lawful government requests.
• Legitimate Interests: Processing is necessary for jpliga's legitimate business interests, such as fraud prevention, platform security, customer support improvement, and analytics — provided that such interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we process your data based on your explicit consent, such as when you opt in to receive promotional emails or when you provide optional data not necessary for account operation.

You have the right to withdraw consent at any time where processing is based on consent. However, withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal, nor does it affect processing based on other legal grounds (contractual necessity, legal obligation, legitimate interests).

7 Data Sharing and Disclosure

jpliga does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we do share your data with carefully selected third-party service providers and partners who assist us in operating the platform and delivering services to you. These include:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) who process your deposits and withdrawals. We share your financial data with these entities only to the extent necessary to complete transactions.
• KYC Verification Providers: Third-party identity verification services that validate your KYC documents and confirm your age and identity. These providers operate under strict data protection agreements and are prohibited from using your data for any other purpose.
• Game Software Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other game studios whose software powers our live casino, slot, and crash game offerings. These providers receive limited gameplay data (bets, outcomes, session IDs) but do not have access to your identity or financial information.
• Customer Support Tools: Live chat software and helpdesk platforms used by our 24/7 Indonesian-speaking support team to manage and respond to your inquiries. These tools store chat transcripts and support ticket history.
• Analytics and Marketing Platforms: Providers of web analytics, heatmap tools, and email marketing services who help us understand user behavior, optimize platform performance, and deliver targeted promotions (only if you have opted in).
• Legal and Regulatory Authorities: Government agencies, regulators, law enforcement, or courts where disclosure is required by law, court order, or to protect the rights, property, or safety of jpliga, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

8 International Data Transfers

jpliga operates internationally and holds its gaming license in a jurisdiction outside Indonesia. As such, your personal data may be transferred to, stored in, and processed in countries other than Indonesia, including countries that may not provide the same level of data protection as Indonesian law.

Where personal data is transferred internationally, jpliga ensures that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with third-party service providers that include robust security and confidentiality obligations
• Compliance with international data protection frameworks recognized by the jurisdiction in which jpliga is licensed

By using the jpliga platform, you acknowledge and consent to the international transfer of your personal data under the safeguards described above.

9 Data Security Measures

jpliga implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and jpliga's servers is encrypted using 256-bit SSL/TLS protocols, ensuring that sensitive information such as passwords, KTP numbers, and bank account details cannot be intercepted by third parties.
• Secure Data Storage: Personal data is stored on secure servers located in data centers with physical access controls, 24/7 monitoring, and intrusion detection systems.
• Access Controls: Access to personal data is restricted to authorized jpliga employees and contractors who require access to perform their job functions. All personnel are bound by confidentiality agreements.
• Password Protection: Player account passwords are hashed using one-way cryptographic algorithms and are never stored in plain text. jpliga cannot retrieve your password; we can only reset it.
• Regular Security Audits: jpliga conducts periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses in our systems.
• Fraud Detection Systems: Automated tools monitor account activity for suspicious patterns such as multiple account creation, coordinated betting, unusual withdrawal requests, and other signs of fraudulent behavior.

While jpliga takes extensive precautions to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

10 Data Retention Period

jpliga retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Specific retention periods include:

• Active Accounts: Personal data for active accounts is retained indefinitely while your account remains open and in good standing.
• Closed Accounts: Upon voluntary account closure, most personal data (name, contact details, gameplay history) is deleted within 90 days. However, we retain financial transaction records, KYC documents, and data necessary for legal compliance for a minimum of five (5) years from the date of account closure, as required by anti-money laundering regulations.
• Suspended or Terminated Accounts: Where an account has been suspended or terminated due to violation of our Terms & Conditions, fraud, or other prohibited conduct, we retain relevant data for a longer period to protect our legal interests and prevent future abuse.
• Marketing Data: If you have opted out of promotional communications, your email address is retained on a suppression list to ensure you do not receive further marketing emails.
• Technical and Analytics Data: Aggregated and anonymized usage data may be retained indefinitely for statistical and analytical purposes, as this data cannot be used to identify individual players.

11 Your Data Protection Rights

Under applicable data protection laws, you have the following rights with respect to your personal data held by jpliga:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most account information directly through your account settings page.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent (if consent was the legal basis for processing). This right is subject to legal retention obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data or while we determine whether our legitimate interests override your objection to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider, where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where such processing is based on legitimate interests. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe jpliga has violated your data protection rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact our support team using the contact details provided in the "Contact Us" section. We will respond to all verified requests within thirty (30) days. In some cases, we may require additional information to verify your identity before processing your request.

12 Cookies and Tracking Technologies

jpliga uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver targeted content. A cookie is a small text file stored on your device that enables the website to remember your preferences and recognize you on subsequent visits.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the platform to function properly. They enable core functionalities such as account login, session management, secure access to your account balance, and transaction processing. Essential cookies cannot be disabled without severely affecting platform usability.
• Performance Cookies: These cookies collect information about how you use the jpliga platform, such as which pages you visit most often, how long you spend on each page, and whether you encounter any errors. This data is aggregated and anonymized and is used to improve website performance and user experience.
• Functionality Cookies: These cookies allow the platform to remember your preferences, such as language selection (English), time zone (WIB), preferred odds format, and display settings. They enhance your experience by personalizing content and features.
• Marketing Cookies: These cookies track your activity across websites to deliver targeted advertisements and promotional content. They are used to measure the effectiveness of marketing campaigns and to ensure you see relevant bonus offers. Marketing cookies are only set if you have opted in to receive promotional communications.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to delete existing cookies. However, disabling essential cookies may prevent you from accessing certain features of the jpliga platform, including account login and transaction processing.

13 Third-Party Services and Links

The jpliga platform may contain links to third-party websites, payment processors, or social media platforms. jpliga is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party service you interact with.

When you initiate a deposit or withdrawal through a bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja), you will be redirected to that provider's platform. The handling of your personal data during this transaction is governed by the privacy policy of the relevant financial institution, not by this jpliga Privacy Policy.

14 Children's Privacy

jpliga is an adults-only platform. You must be at least 21 years of age to create an account or use any services on jpliga. We do not knowingly collect, use, or disclose personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and believe that your child has provided personal information to jpliga, please contact us immediately so we can take appropriate action.

15 Changes to This Privacy Policy

jpliga reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Effective Date" displayed at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the jpliga platform after any amendments are published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how jpliga handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jpliga Platform
• Operating Hours: Around the clock, referenced in WIB (Western Indonesia Time, UTC+7)

Our Indonesian-speaking support team is available at all times to assist with data protection inquiries, account access requests, data deletion requests, or any other privacy-related concerns. We aim to respond to all privacy inquiries within forty-eight (48) hours.